Product Information

Does the Napapijri website display your complete collection?

Our Napapijri Online Store displays a selection of the Napapijri collection.

Do you sell the same products in the Napapijri retail stores?

At Napapijri Retail Stores you may find the same products as on the Napapijri Online Store, but we recommend that you contact them directly.

How do I clean my Napapijri apparel?

We suggest you to follow the care symbols that appear on the garment label.

What material is Infinity made from?

Infinity’s main material innovation is its mono-material composition: its filling and trims are made from Nylon 6, while its fabric is made from ECONYL® Regenerated Nylon, a high-performance nylon 6 yarn recycled from discarded fishing nets and other waste materials.

The use of one material allows for an easier recycling process - the jacket can enter the recycling machine as it is - and fibres are upcycled without losing any of their original characteristic or quality, which means that ECONYL® Regenerated Nylon can be recycled again and again.

Is Econyl® Regenerated Nylon made from recycled bottles?

No, it is made of discarded fishing nets and other waste materials.

How does Infinity’s recycling process work?

The use of one material allows for an easier recycling process - the jacket can enter the recycling machine as it is - and fibres are upcycled without losing any of their original characteristic or quality, which means that ECONYL® Regenerated Nylon can be recycled again and again.

Does Infinity contain Thermo-FibreTM?

Yes, but a special version of Thermo-FibreTM specifically developed for Infinity using Nylon6. Normal Thermo-FibreTM used in the rest of our collection is made from Polyester.

How can I register my Infinity Jacket? How do I access the take back programme?

To access the take back programme, you must register Infinity on napapijri.com/infinity either by scanning the QR code on the inner label of your jacket, or by entering the unique Infinity code placed next to it.

Simply follow the guided steps online to enable the take back programme. Please be aware that you will need to register your jacket if you want to access the take back programme.

Where can I find my jacket’s QR and Infinity code?

You can find your both on the inner label of your Infinity jacket.

If I purchase in store, can I register the jacket online?

Yes. To register your Infinity jacket and access the take back programme, please visit napapijri.com/infinity. You will need to either scan the QR code or enter the unique Infinity code printed on the jacket’s inner label.

Simply follow the guided steps online to enable the take back programme. Please be aware that you will need to register your jacket if you want to access the take back programme.

Can I register without using the QR code?

Yes, you can register without scanning the QR code by entering your jacket’s unique code on the online registration form, which can be found on the inner label.

Can I register my Infinity jacket without QR or Infinity codes?

Unfortunately, if both QR and Infinity codes have been removed from the jacket, it will no longer be possible to register the jacket.

Can I transfer the registration of the jacket if I gift or donate it to another person?

Yes, it is possible to transfer the registration of a jacket. To do so, please contact our customer care team here.

What’s the difference between returning and registering for the take back programme? Am I still able to return my jacket?

Don’t worry, you will still be able to return your jacket for any reason up to 30 days from the date of purchase, (provided it is in a new condition).

The take back programme refers specifically to the return of the jacket for recycling after (at least) 2 years from the date of purchase.

When can I take back my Infinity?

You will be able to take back your Infinity jacket after two years from purchase. Don’t worry, we will email you when the time comes.

Please ensure the jacket has been registered either by scanning the QR code inside the jacket, or by entering the Infinity code inside the jacket placed next to the care label.

Do I have to take my jacket back after 2 years?

No, 2 years is the earliest date. You are free to take advantage of the take back programme at any point after 2 years from purchase.

Can I take my Infinity back before the 2-year time limit?

In order to encourage mindful consumption, you will only have the option of returning your jacket after two years (from purchase). Infinity will then be processed into new yarn and new products.

Can Infinity be recycled in the plastic bin?

No, the best way of recycling Infinity is by following our take back programme. We will take care of recycling it into new yarn and new products.